HOW TO SET UP AND PAIR SPIVI REMOTE SOFTWARE

Get access to the same live data experience as if you are in the training lab with us, plus access to post-session performance stats, all from the comfort of your own home.

Please note: The software is compatible with both MAC, PC and iOS and Android tablets.

YOU WILL NEED

RECEIVER

TABLET/COMPUTER

Access to a PC, MAC or tablet to download the software.


BIKE

An indoor bike with sensors (ideally cadence and power)



STEPS TO INSTALL AND PAIR YOUR BIKE

STEP 1

Once downloaded, log into the Spivi software to access the main menu screen. 

(This is the same password you use to login to purchase/book sessions.) 

STEP 2

Ensure all necessary USB (ANT+/BLE) receivers are connected to your computer. Not sure which receiver you need? 

Please note that Bluetooth USB sticks are only necessary if you plan to use a Windows PC to run Spivi Home.
 
If you use a Mac PC, and you are running MacOS v1.1.14 or later, then you do not need to purchase a BLE USB stick, as macOS v1.1.14 supports native Bluetooth.


If you need an ANT + receiver. we recommend this one

STEP 3

 If you plan to use any external sensors, make sure that they are already installed on your bike.

 If you want to pair an ANT+ compatible heart rate monitor/strap, be sure to turn the heart rate monitor ON and wear it.

You will also need to add the heart rate monitor/strap code into your Spivi profile on the app.  

STEP 4

Click on the three dots in the bottom right hand corner, then select the “Pairing” icon at the bottom of the screen.

STEP 5

*Ensure your bike is turned on and you are pedalling when trying to pair.  

Wear your heart rate monitor if applicable. 

A list of all detected sensors will appear.

STEP 6


Click on each individual sensor, and select “Pair” to pair the sensor to the software.

You will know that the sensor is paired when there is a green line in the box, and the box is registering your live data.




 

STEP 7

Return to the main menu by clicking on the three dots in the bottom right-hand corner.

When you've booked into a session, access the software 5 minutes before the session is about to start. 


You will need to click the 'Live' icon at the bottom of the screen and then you should see a link to join the Njinga session. 

If nothing is showing on your screen, make sure you're correctly booked into a session. 

STEP 8

 Hover over the session box and Click join.

You can check you are correctly paired while waiting to start as your personal data block will be green and the various data icons that are paired will be displayed under your name. If it is not showing, exit and attempt to re-pair.

You'll be able to hear the audio via Spivi on your PC or MAC so make sure you have external speakers or headphones handy if your volume is low.

Enjoy the session.

ADDITIONAL INFO

If you find the volume needs adjusting, you can do so in your settings, under audio.

Finally, all performance data can be accessed through the workouts icon on the bottom right of the main menu. (or on your booking app)

 To make sure your data is saved correctly at the end of each session, please always end your session correctly:

1. Wait for the cooldown timer to expire, and let the software redirect you to the main menu before exiting the software

 2. Or, terminate the workout session by pressing the 'Stop' button on the menu (next to the emojis). 

TROUBLE SHOOTING

If you are having issues connecting, please read the below (we generally find the ANT + connection to be more stable as it allows multiple devices to connect simultaneously.)

    *  Check the top right hand corner of the Spivi pairing screen and make sure the correct ANT + or Bluetooth icon is illuminated, depending on what set up you are using. If this is not highlighted correctly, your system is not picking up the signal. Check all receivers are plugged in and working correctly and if needed, try restart device.

    * If  you are using Bluetooth and having issues connecting, make sure nothing else is connected to Bluetooth, as it only allows one single connection. Be especially mindful of Bluetooth headphones. If they are connected, the Spivi connection will NOT work.

    * If your data drops during a session like loosing the power/cadence/hr etc, this is usually caused by local setup and RF interference, see the link below for more info: https://www.spivi.com/academy/ant-ble-interference-troubleshooting-guide/

      * Make sure your ANT + or Bluetooth receiver is close enough to the bike and there is nothing interfering with the signal.

      * Make sure your Internet signal is strong enough in the room you are set up in. You can run a test here: https://www.speedtest.net/

      * If you experience internet connection issues, you will be disconnected from the session. When you are disconnected you will appear alone on the road, during this period the software will try to reconnect to the live session again.

      * Finally, check your Privacy settings, if these are all selected, none of your data will show on screen,

      * If you are still having issues, please email us below at least 1 hour before session starts so we can help you. We will unfortunately not be able to troubleshoot with you once the session has started.

    ISSUES DOWNLOADING OR ACCESSING THE SOFTWARE?

    RIDE WITH PURPOSE